# Vight

> Vight is a workflow automation platform for managed service providers (MSPs). It turns service calls into ticket notes, time entries, follow-ups, and service-desk context automatically, removing manual admin work.

Vight integrates with the tools MSPs already run: ConnectWise (PSA/ticketing), 3CX, VitalPBX, RingCentral, Microsoft Teams, Zoom Phone, and 8x8 (phone and messaging). It documents every call, summarizes it, and pushes structured notes and time entries into the PSA.

Inside ConnectWise, Vight adds a pod to the ticket screen where technicians see calls linked to the ticket, play call recordings in place, link new calls in one click, and ask an AI assistant to summarize the ticket, suggest next steps, draft a customer update, or surface how similar issues were resolved before.

## Pages

- [Home](https://vight.ai/): Product overview and how Vight automates call documentation.
- [About](https://vight.ai/about): Company background and the integrations Vight supports.
- [ConnectWise Integration](https://vight.ai/integrations/connectwise): How Vight links calls to ConnectWise tickets, plays recordings in the ticket, and adds an AI assistant inside ConnectWise.
- [Slack Integration](https://vight.ai/integrations/slack): How Vight delivers AI call and ticket insights to Slack channels and DMs, sends after-hours escalation alerts, and answers /vight commands, @mentions, and direct messages.
- [Book a Demo](https://vight.ai/demo): Schedule a live walkthrough.
- [Free Trial](https://vight.ai/trial): Start using Vight.
- [Contact](https://vight.ai/contact): Get in touch with the team.

## Key facts

- Category: Workflow automation for managed service providers (MSPs).
- Core capability: Automatic documentation of service calls into ticket notes, time entries, and follow-ups.
- Phone systems supported: 3CX, VitalPBX, RingCentral, Microsoft Teams, Zoom Phone, 8x8.
- PSA / ticketing supported: ConnectWise.
- ConnectWise pod: Embedded pod on the ticket screen for linked calls, in-ticket recording playback, one-click call linking, and an AI ticket assistant (summary, next steps, customer-update drafts, similar-issue lookup).
- Messaging: Microsoft Teams, Slack, email.
- Application: Web-based.

## Legal

- [Privacy Policy](https://vight.ai/privacy)
- [Terms of Service](https://vight.ai/terms)