# Vight > Vight is AI for managed service providers (MSPs). It writes every support call and work session into the ticket as notes and time entries, triages new tickets, answers after hours calls, and lets technicians search their call and ticket history from the Vight app, Microsoft Teams, Slack, or AI assistants such as Claude and ChatGPT. Vight connects to the professional services automation (PSA) tool and phone system an MSP already uses. Technicians take calls and work tickets the way they do today. Full reference with every feature, price and answer in one file: https://vight.ai/llms-full.txt ## Pages - [Home](https://vight.ai/): Product overview. - [Pricing](https://vight.ai/pricing): Plans, credits, and what each plan includes. - [ConnectWise integration](https://vight.ai/integrations/connectwise): Calls linked to ConnectWise tickets, recordings played inside the ticket, and an AI assistant in the ticket pod. - [Slack integration](https://vight.ai/integrations/slack): AI call and ticket insights, after hours alerts, and Ask Vight in Slack. - [AI assistants (MCP)](https://vight.ai/integrations/ai-assistants): Search calls and tickets from Claude, ChatGPT or Microsoft Copilot. - [MCP connector reference](https://vight.ai/mcp): Endpoint, tools, permissions, and troubleshooting. - [Ticket triage](https://vight.ai/triage): How Vight gets missing details before a technician opens a ticket. - [Autotask setup guide](https://vight.ai/autotask): Connecting Vight to Autotask PSA. - [Zoom Phone setup guide](https://vight.ai/zoom): Connecting Vight to Zoom Phone. - [Blog](https://vight.ai/blog): Articles on MSP ticket documentation, time tracking, triage and profitability. - [About](https://vight.ai/about): Company background. - [Book a demo](https://vight.ai/demo): Schedule a live walkthrough. - [Free trial](https://vight.ai/trial): Book a setup call to start the free first month. - [Trust Center](https://trust.vight.ai/): Security controls and SOC 2 status. - [Contact](https://vight.ai/contact): Reach the team. ## What Vight does - Call documentation: transcribes each support call, writes a summary of the issue, the steps taken and the resolution, and posts it to the matching ticket as a note and a time entry. - Call agents: customer sentiment, critical alerts, sales opportunities, call coaching and clarity scores, internal meeting notes, and after hours escalation. - Ticket agents: title rewrites, categorization, duplicate merging, sentiment, and P1 incident alerts on ConnectWise, Autotask, HaloPSA and Syncro tickets. - Ticket triage: matches each new ticket to a scenario, emails the requester for missing details, posts an internal note, and moves the ticket to a ready status. ConnectWise and HaloPSA. - AI voice agent: answers inbound calls during business hours or after hours, captures the caller's details, and opens the ticket. - Ask Vight: AI chat over calls, tickets, clients and documentation, in the Vight app, the ConnectWise, HaloPSA and Autotask ticket pods, Microsoft Teams, and Slack. - MCP connector: read only search and fetch over calls and PSA tickets for Claude, ChatGPT, Microsoft Copilot and other Model Context Protocol (MCP) clients. Listed in Claude's connector directory (https://claude.ai/directory/vight). Returns only what the person can already see in Vight; an MCP search permission on each account type controls who can connect. - Work notes (beta): a Windows desktop agent turns a technician's work session on a ticket into a work note and time entry. ConnectWise and HaloPSA. - Ticket briefs and team memory (beta): a brief at the top of each ticket with past fixes, client notes, devices and first checks, built from the team's ticket history. - Agent resolution (beta): password and multifactor authentication resets planned by an agent, approved by a technician, and carried out in Microsoft Entra. - End user verification: technicians verify a caller through Microsoft Authenticator, a text message code, or an email code taken from the directory record before making sensitive changes. ## Integrations - PSA: ConnectWise PSA, Autotask, HaloPSA, Syncro. - Phone systems: 3CX, Microsoft Teams, RingCentral, Zoom Phone, Dialpad, GoTo Connect, Intermedia, VitalPBX, SkySwitch and other NetSapiens platforms, Cytracom. - Remote monitoring and management (beta): ConnectWise Automate, ConnectWise RMM. - Documentation: IT Glue, Hudu, SharePoint. - Messaging: Microsoft Teams, Slack, email. - AI assistants over MCP: Claude, ChatGPT, Microsoft Copilot. ## Pricing Monthly plans with one shared pool of credits, unlimited users, and every feature on every plan. The first month is free. Plans are month to month. - Starter: $250 per month, 2,500 credits (around 1,700 tickets). - Professional: $550 per month, 6,000 credits (around 4,000 tickets). - Growth: $950 per month, 11,000 credits (around 7,300 tickets). - Scale: $1,650 per month, 20,000 credits (around 13,000 tickets). - Enterprise: custom credit volumes, contact sales. ## Security - Sign in with Microsoft or Google. Vight stores no passwords. - Recordings, transcripts and tickets are encrypted at rest and in transit, and each MSP's data is kept separate. - Security controls and SOC 2 status: https://trust.vight.ai/ ## Legal - [Privacy Policy](https://vight.ai/privacy) - [Terms of Service](https://vight.ai/terms) - [Vulnerability Disclosure](https://vight.ai/vulnerability-disclosure)