Privacy Policy

Information We Collect

Personal Information

When you register for an account, we collect information such as:

• Name and email address
• Company name and business information
• Microsoft account information (when using Microsoft SSO)
• Billing and payment information

Call Data

To provide our call intelligence services, we process:

• Call recordings and transcripts from your integrated phone systems
• Call metadata (duration, participants, timestamps)
• AI-generated summaries and analysis

Usage Information

We automatically collect certain information when you use our service:

• Log data and device information
• IP address and browser type
• Pages visited and features used
• Performance and error data

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process call recordings and generate AI-powered summaries
• Match calls to tickets and create time entries in your PSA
• Send notifications and summaries to your configured destinations
• Process payments and manage your subscription
• Communicate with you about service updates and support
• Analyze usage patterns to improve our product
• Detect, prevent, and address technical issues or fraud

Data Sharing and Third Parties

We share your information only in the following circumstances:

• Integrations: With services you connect (ConnectWise, MS Teams, 3CX) to provide our core functionality
• AI Processing: With third-party AI providers for AI processing such as call summaries (data is processed per their enterprise terms and not used for training)
• Service Providers: With vendors who assist in operating our service (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information or call data to third parties.

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained according to your organization's configured retention settings. You can request deletion of your data at any time.

Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption in transit (TLS) and at rest
• Secure cloud infrastructure with SOC 2 compliant providers
• Access controls and authentication requirements
• Regular security assessments and monitoring

Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@vight.ai.

Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party tracking or advertising cookies. You can configure your browser to refuse cookies, but this may affect your ability to use our service.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@vight.ai
Website: vight.ai/contact