VightBuilt for MSP service teamsHow much tech time goes to documenting calls?
Vight turns MSP support calls into structured ticket notes and time entries inside your PSA, without changing how your technicians work.
Takes about 2 minutes · Free assessment · No credit card required
How much technician time is documentation consuming?
Every minute of post-call typing is skilled technician capacity pulled away from the next client issue, the next billable task, or the next escalation.
Technicians write what they already said
After solving the issue, the technician still has to recreate the conversation, troubleshooting steps, and resolution in the PSA.
Time entries get delayed or missed
When documentation happens later, context is weaker and completed work may not be captured consistently.
Another tool creates adoption friction
Vight works behind the existing call and PSA workflow, so technicians do not have to remember another documentation process.
The documentation starts the moment the call ends.
Vight listens to the service call, structures what happened, calculates talk time, and sends the finished documentation back to the PSA.
Your technician handles the call
They work the issue exactly as they do today. No new timer, note-taking workflow, or copy and paste process.
Vight captures the work
AI transcribes the call and extracts the issue, troubleshooting steps, resolution, next steps, and talk time.
The PSA gets the completed entry
A clean ticket note and time entry are posted so the technician can move to the next task.
See what manual documentation may be costing your team.
Answer a few quick questions about call volume, technician count, and documentation time. We estimate the hours and labor value currently tied up in post-call documentation.