VightBuilt for MSP service teamsEvery phone call. Written into the ticket.
Vight connects the phone system you already have to your PSA. Every support call becomes a ticket note and time entry, without your technicians writing it up.
Takes about 2 minutes · Free · No credit card required
ConnectWise
Autotask
HaloPSA
Syncro
3CX
RingCentral
Microsoft Teams
Zoom Phone
Dialpad
VitalPBX
Intermedia
GoTo
SkySwitch / NetSapiens
CytracomWhat happens to a call after your tech hangs up?
The fix happened on the phone. Whether anyone else can see it depends on what got typed into the PSA afterwards.
The note gets written “if I remember to”
Techs mean to write the call up. Then the next call rings, and the ticket gets one line, or nothing at all.
The recording never leaves the phone system
Your phone system may record or transcribe the call. None of it reaches the ticket unless someone copies it over, and nobody listens back.
Quick calls and callbacks disappear
Hour-long fixes get notes. The two-minute calls and the “I'll call you back when I'm done” follow-ups don't, and they add up to work nobody can see.
“I have them recording, but I don't care. I don't listen to them.”
“We did actually turn on transcription… it's just kind of within the portal.”
“I wish they were consistently doing it manually.”
The call goes into the ticket the moment it ends.
Vight sits between the phone system you already use and your PSA. Nothing changes for your technicians.
Your technician takes the call
They work the issue exactly as they do today, on the phone system you already have. No new timer or note-taking step.
Vight captures what was said
The call is transcribed and turned into a structured note: the issue, what was tried, the resolution and next steps.
Your PSA gets the full record
The note and a time entry are posted to the ticket with a link back to the full call, so anyone can pick it up.
What MSPs ask us first
How does Vight know which ticket the call belongs to?
It looks for a ticket number said on the call, matches the caller's phone number to their contact and tickets in your PSA, and uses the conversation to choose between them. When nothing fits closely enough, the call is left unmatched instead of landing on the wrong ticket, and a tech can link it in a click.
Will the time entries double up with what my techs log?
The time entry uses the call's actual start and end. You choose whether Vight posts a time entry or just the note, so a team that logs its own time doesn't double up.
Will my techs have to read a novel?
No. The note is structured the same way every time: the issue, what was tried, the resolution and next steps, so the next tech can scan it in seconds.
Is this another system my techs have to log into?
No. The note lands on the ticket in the PSA your team already works in. Nothing changes about how they take calls.
Will my clients see these notes?
Not unless you want them to. Notes are posted as internal notes by default.
See how many calls never make it into your PSA.
Answer a few quick questions about your phone system, your PSA, call volume and how notes get written today. We estimate how many calls a month reach your PSA without a usable record.