VightVightBuilt for MSP service teams

Your tech approves.Vight does the fix.

L1 and L2 tickets fixed on the end user's PC, step by step, while your tech watches. See how many hours a week they take your team today.

L1 + L2 Load CheckQuestion 1 of 9
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About 2 minutes · Free · Business email required
Watch the 30-second demo: plan, approve, fixed.
Works inside your PSA:ConnectWiseHaloPSAAutotask

How it works

Four steps, all from the ticket your tech already has open.

  1. 1

    Pick the PC, click Start

    From the Vight panel on the ticket, your tech picks the end user's machine and says what needs fixing.

  2. 2

    Vight writes a plan

    It looks at the screen first and lays out each step it intends to take. Nothing changes yet.

  3. 3

    Your tech approves

    Approve, reject, pause or stop at any point. The tech is in charge the whole time.

  4. 4

    Fixed, checked, logged

    Vight confirms the fix worked, and every step it took is in the log on the ticket.

What MSPs ask us first

Can Vight change anything without approval?

No. It looks at the PC and proposes a plan. Changes only start after your tech approves, and the tech can pause or stop it at any time.

Does it handle L2 tickets, or just password resets?

Both. Mapped drives, OneDrive and Teams sync, VPN clients and line-of-business app errors get the same plan, approve, fix flow as an Outlook or printer ticket. Anything that needs admin rights pauses until your tech steps in.

Which machines does it work on?

Windows PCs. It can use the RMM you already have: Vight integrates with ConnectWise RMM, ConnectWise Automate, NinjaOne and Datto RMM. Or use our Remote Support Agent, with one installer per client that you deploy from your RMM.

Do I need to replace my RMM or remote tools?

No. The agent runs alongside them, and your techs start each fix from the Vight panel on the ticket in ConnectWise, HaloPSA or Autotask.

What does the end user see?

A bar across the top of their screen, with your branding rather than ours, and a Stop button. If they move the mouse or type, Vight pauses so nobody fights over the cursor.

Is it secure?

Vight is SOC 2 compliant. It never types into a password field, we never train AI on your data, and we never sell or share it.

How is it priced?

It draws from the same monthly pool of credits as the rest of Vight. No per-seat fees, no annual contract.

Run the L1 + L2 Load Check