AI that runs your calls, tickets, and operations.

Auto-document every call, answer your phones 24/7, clean up your ticket queue, and surface the insights you're missing. Built for MSPs.

app.vight.ai
Calls Today
247
Sentiment
89%
Avg Duration
4:32
Call Volume
Last 14 days
Apr 1
Apr 14
~35%
Average productivity boost
1M+
Time entries automated
< 1 day
To get up and running

How it works

Three steps. Zero workflow changes.

Step 1

Call happens

Technician works the issue over the phone as usual. Nothing changes about their workflow.

Step 2

AI processes everything

Automatically transcribes, extracts troubleshooting steps, identifies resolution, and calculates talk time.

Step 3

Ticket is updated

A clean, structured time entry and summary are posted to your PSA. The tech closes the ticket and moves on.

app.vight.ai
Transcript
4:32
Tech
Client
Tech
Client
Tech
Client
Tech
AI Summary
Issue
Resolution
Next Steps
Sentiment

Calls become time entries. Automatically.

Every call is transcribed, summarized, and posted to your PSA as a structured time entry. Technicians finish the call and move to the next task.

AI-powered transcription with speaker identification
Structured summaries with issue, resolution, and next steps
Automatic time entries posted to your PSA

Every call, fully analyzed.

AI apps that process every call transcript: summarizing support interactions, scoring clarity, detecting sentiment, and escalating critical situations.

IT Summary

Extracts issue, troubleshooting steps, and resolution into a structured time entry.

Issue
Steps Taken
Resolution

Sentiment

Scores customer sentiment 1–5 on every call with alerts for negative interactions.

4 / 5
Positive, issue resolved quickly

Critical Alert

Detects critical situations and fires alerts to your escalation channel.

P1 / Full Office Outage
Sent to #escalations

Meeting Notes

Action items, decisions, and follow-ups from internal team calls.

✓Migrate DNS by Friday
✓Order replacement switch
→Follow up with vendor

Call Clarity

Scores communication clarity: repetition, pacing, and understanding gaps.

Clarity Score
4.1 / 5

Sales Opportunity

Detects cross-sell and upsell signals from every call so your account managers never miss a lead.

Expansion
92% confidence
"We're actually acquiring three new locations. Two of them are opening next month..."
Schedule site survey with account manager

Your front desk, 24/7.

An AI agent that answers your phone, asks the right questions, captures every detail, and creates a ticket, even at 2am.

Front desk mode: triages inbound calls during business hours
After-hours mode: captures emergencies when no one's available
Creates tickets with caller info, urgency, and full context
Natural conversation with smart follow-up questions
Vight AI Agent
After-hours · Inbound Call
Active
"Hi, thank you for calling Acme IT Solutions. My name is Alex, how can I help you today?"
Caller
"Our whole server just went down and nobody can work. I need someone out here ASAP."
Agent
"I understand this is urgent. Can you tell me which office location this is affecting, and roughly how many people are impacted?"
Ticket #109442 Created
Server Down / Acme Corp · Priority: Emergency · All staff affected
Ask Vight
Live data · All sources
Ready
>
what's acme corp's firewall and vpn setup
⏎
searchingclientsassetsconfigsticket_notes
Acme Corp
· 14 assets
0.18s
FirewallSonicWall TZ470v7.0.1
Public IP203.0.113.42Comcast Biz
VPNWireGuard:51820 · 8 users
Last patchedMay 14, 202621 days ago
Pulled from ticket #104892 and 2 config docs.
Saved Queriesyour team's presets
/network_config
/device_inventory
/backup_status
/patch_compliance

Ask anything. Know everything.

Your technicians ask Vight in plain English and get the answer mid-call. Client configurations, device inventories, patch status, ticket history, all of it, surfaced in seconds.

Pulls configs, devices, and credentials from client docs
Cross-references tickets, calls, assets, and notes
Every answer cites its source ticket or document
Save team-wide slash commands for common lookups

Smarter tickets, zero effort.

AI apps that run on every ticket: rewriting titles, categorizing issues, and detecting customer frustration automatically.

Title Rewrite

Adds caller name and urgency context

Before
can't print
After
Sarah Chen / Printer offline on 3rd floor, blocking invoices

Categorization

Auto-assigns type, subtype, and item

#104892
Network switch down in server room B
Type
Network
Subtype
Switch / Router
Item
Core Switch / Bldg B

Sentiment

Detects frustration in ticket notes

#107341
Email not syncing after 3 days
"This is the fourth time I've called about this. I was told it would be fixed by Monday..."
Frustrated, 2 / 5
Recurring issue, broken promise

Deduplication

Merges duplicate tickets automatically

#108201
Outlook freezing on startup
#108207
Email client won't open, keeps crashing
#108207 merged into #108201
92% similarity, same client, same issue
All Companies

Acme Corp

Last 12 Months
Resync
Total Revenue
$25,959
Total Profit
$17,477
Margin %
85.3%
Profit / hr
$410.36
12-Month Trend
Revenue
Profit
Labor
Jun '25
May '26

See who's profitable. Fix who's not.

See revenue, labor cost, and margin per company. Drill into hours and profit-per-hour by technician and group. Catch the contracts losing money before renewal.

Service revenue, labor cost, and margin per company
Profit-per-hour by technician, board, and group
12-month trends across revenue, profit, and hours

And there's more

Tools that round out the platform

Talk Time Analytics

Dead air detection, speaking pace, and call flow efficiency tracked per technician.

Ticket Timeline

One-click full timeline of every note, status change, and tech who touched a ticket.

Voice Notes

Record a voice note on any ticket. Vight transcribes, cleans it up, and posts it as a time entry.

Customer Notes

AI-generated customer-facing notes from internal ticket history, ready to send in one click.

AI Chat Copilot

Ask questions about your calls, tickets, and clients in natural language. Vight queries your data for you.

Delivery Destinations

Route any AI result to messaging channels, DMs, PSA notes, or email. Configure per app, per board.

Works with your stack

Connect your phone system, PSA, and messaging platform

Phone Systems

3CX
VitalPBX
RingCentral
Microsoft Teams
Zoom Phone
8x8

PSA / Ticketing

ConnectWise
Autotask
HaloPSA

Messaging

Microsoft Teams
Slack
Email

Documentation

SharePoint
IT Glue
Hudu
Enterprise-grade security
AES-256 EncryptionSSO + 2FAIP AllowlistSOC 2 (in progress)

Frequently asked questions

No. Vight integrates directly with your existing PSA to automatically create tickets, post time entries, and sync data. It enhances what you already use.
No. It connects to your existing phone system and PSA. Most teams are up and running within a day.
Not at all. They take calls as usual. Vight handles documentation automatically in the background.
Yes. AES-256 encryption, SSO authentication, IP allowlisting, and enterprise-grade infrastructure. We follow the security practices MSPs expect.

Book a Demo

See how Vight automates your MSP workflows. Pick a time that works for you.