Every call, on the ticket. Right inside ConnectWise.
Vight links calls to ConnectWise tickets, lets your team play recordings in place, and answers questions about any ticket, all from a pod built into the screen they already work in.
Vight AIOutlook not syncing on laptop
Northwind Dental · Sarah Chen
Mark Davis called Sarah Chen about repeated security alerts and requested a callback.
Sarah Chen from Northwind Dental called for help with a laptop issue, suspecting a malware infection.
Ask about this ticket
Ask about status, next steps, or how similar issues were resolved.
The Vight pod inside ConnectWise. Example shown with sample data.
What your team gets on every ticket
The work happens where your techs already are
Every call on the ticket
Calls land on the matching ticket automatically, each with who called whom, the duration, and a short AI summary. No searching, no copy-paste.
Listen without leaving ConnectWise
Play the recording right inside the ticket. Catch the detail the notes missed without opening another tab.
Link calls in one click
Browse recent calls, filter to the ones not yet linked, and attach the right call to the ticket with a single click.
Ask about the ticket
Get an instant summary, the likely next steps, or a drafted customer update. All from a chat built into the pod.
Find similar resolutions
See how your team handled similar issues before, drawn from past tickets and calls, so the answer is never starting from scratch.
Notes and time, written for you
Post notes and time entries to the ticket from the pod, with the actual time worked already filled in.
Up and running in three steps
No changes to your phone system or your PSA
Connect your phone system
Link 3CX, VitalPBX, RingCentral, Microsoft Teams, Zoom Phone, or 8x8. Calls start flowing into Vight automatically.
Add the pod to ConnectWise
Drop the Vight pod onto your ticket screen. It shows up next to the work your team already does every day.
Tickets document themselves
Calls, summaries, recordings, and AI answers are right there on the ticket. Notes and time entries write themselves.
Works with your phone system
Connect the system you already run and start documenting calls in ConnectWise
Frequently asked questions
Does Vight work inside ConnectWise?
Yes. Vight adds a pod to your ConnectWise ticket screen where your team sees the calls linked to a ticket, plays recordings, links new calls, and asks AI questions, all without leaving ConnectWise.
Can I listen to call recordings inside a ticket?
Yes. Recordings play directly in the ConnectWise pod, so you can hear the conversation tied to a ticket without switching tools.
Which phone systems does Vight support?
Vight connects with 3CX, VitalPBX, RingCentral, Microsoft Teams, Zoom Phone, 8x8, and more.
Does Vight create notes and time entries automatically?
Yes. Vight summarizes each call and posts notes and time entries to the matching ticket with the actual time worked, so documentation stops being manual work.
How long does it take to set up?
Most teams are up and running in under 30 minutes, with no changes to their phone system or PSA.
See it in your ConnectWise.
Set up in under 30 minutes. No changes to your stack.