Vight does the documentation your techs don't have time for

Every call written up in your PSA, your phones answered after hours, and new tickets triaged before anyone opens them.

Built inside an MSP, by the people doing the tickets.

Vight was born inside an MSP. After 15 years in the trenches, from working as a technician, to leading projects, to running the business, we kept hitting the same wall: too much time lost to documentation, too little visibility into operations, and no tool that truly understood the MSP workflow. So we built one. Vight started as our internal solution and became the platform we wished existed from day one. We know the pain because we lived it.

What Vight does

Six ways we take work off your team's plate

Auto-Documentation

Every call is transcribed, summarized, and posted to your PSA as a time entry with the actual time worked. No more manual note-taking.

AI Front Desk

Your phones answered 24/7. Tickets created automatically, calls escalated when needed, and warm handoffs to your team. No staffing required.

AI Assistant

Ask questions about your calls, tickets, or clients in plain English and take action on the answers. Surface insights, run reports, or trigger workflows directly from our app or your PSA pod.

Profitability Analytics

See margin distribution and profit contribution by company. Compare service revenue against actual time worked, broken down by technician.

Call Intelligence

Sentiment analysis, sales opportunity detection, and communication clarity scoring on every call. Spot risks and revenue opportunities automatically.

Ticket Intelligence

Automatic ticket categorization, sentiment analysis, and duplicate detection. Keep your board clean and your queue manageable without lifting a finger.

~35%

Average productivity boost

1M+

Time entries automated

< 30 min

To get up and running