Tag: ticket escalation
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Ticket Routing for MSPs: Rules, Triage and Escalation
It's 8:40 on a Monday. One client's office reports that the internet keeps dropping. Another client's accountant asks why a password reset still hasn't arrived.…
It's 8:40 on a Monday. One client's office reports that the internet keeps dropping. Another client's accountant asks why a password reset still hasn't arrived.…