Author: Nathan Spitalny
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MSP Pricing Models: How to Pick the Unit That Tracks Your Work
Picture a dental group that signs a per-user agreement for 22 staff. Six months later you are supporting 22 people, 40 workstations, four imaging PCs…
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MSP PSA Software: What It Does and Why It Matters
A client dispute over one invoice line is usually where weak records become expensive. The work happened, the technician remembers most of it, but nobody…
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MSP Profit Margins: Why Your Busiest Clients Look the Most Profitable
Pull up your agreement clients and sort them by margin. Somewhere near the top is a client you would swear is a headache. Their users…
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Call Logging Software for MSP Ticket Workflows
The dispatcher hangs up an outage call, opens the ticket, and finds a note saying the user called and someone is looking into it. The…
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Autotask Ticketing System: How Intake to Integrations Work
The client says they called about the outage. Your technician remembers fixing it. The ticket says only that someone couldn't print, and there's no useful…
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AI for MSPs: Use Cases, Rollout and Risks
In 2025, 57.3% of information and communications technology firms used AI, compared with 36.8% of professional and scientific-services firms, according to OECD reporting on firm…
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Ticket Triage Explained: Process, Priority and AI Routing
Monday starts with a queue full of voicemails, portal submissions and client emails. Say sixty to eighty tickets arrived overnight: some describe the same outage,…
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PSA RMM Explained: PSA vs RMM and How They Integrate
A PSA runs the service business, covering tickets, time, contracts, and billing; an RMM runs the devices, covering monitoring, alerts, patching, and remote access. They…
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How Much Do Managed Service Providers Charge in 2026
Fully managed IT averages about $145 per user per month, with most North American plans between $110 and $185. That's a starting point for a…
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AI Help Desk for MSPs: What It Does and How to Evaluate
Your on-call technician has just finished a difficult fix when another client calls. The first ticket still needs notes, the new caller hasn't explained who…